Privacy statement

PRIVACY POLICY

I understand how important it is to protect the personal information of my customers I interact with. I take care to comply with the Privacy Principles contained in the Privacy Act. This Privacy Policy describes how we collect, use and dispose of personal information.

What personal information do we collect?

We may collect information from you which reasonably identifies you as an individual, including your name, email address, telephone number and billing address.

How do we collect and store your personal information?

We may collect your personal information when you provide details through our website, contact us by phone, email or when you complete forms. Our website also uses cookies which stores personal information that you provide to track user traffic patterns and to better serve you when you revisit the website. You can disable cookies in your browser.
Your personal information will be securely stored by us, including in our data warehouses located in Australia and by selected third party providers located in Australia. Personal information relating to customers located in New Zealand may also be stored by us in Australia.

Why do we collect your personal information?

We may collect your personal information to:
• process transactions online;
• answer your questions, resolve your complaints and conduct investigations;
• market and sell our products and promote our brands;
• comply with any legal requirements;
• procure goods and services;
• conduct research to better understand and serve my customers and for statistical purposes;
• communicate with you, including where I need to conduct a product recall;
• prevent fraud, including services to protect your information; and
• provide you with marketing offers and information about our brands.
If we want to use your personal information for other reasons, we will contact you and ask you for your consent.

When do we disclose your personal information?

• If required by law to do so.
Your personal information may also be disclosed by us to other people and organisations that you have consented to.